Frequently Asked Questions
Returns & Exchanges
What is your return policy?
常见问题解答我们接受自收货之日起14 天内未穿着、未洗涤且带有原标签的商品退货。部分商品，例如特价商品或内衣，恕不退换。
How do I start a return or exchange?
只需前往我们的退货门户网站，输入您的订单号和邮箱地址，然后按照步骤操作即可。如果您符合条件，我们将为您提供预付退货标签。
When will I get my refund?
我们收到并检查您的退货后，将在5-7 个工作日内将退款退回到您的原支付方式。
Can I exchange an item for a different size?
当然可以！如果您需要的尺码有货，我们会在收到您原先的商品后为您办理换货。
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Velora gift cards.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Do you offer pre-orders?
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Shipping & Delivery
Where do you ship?
We currently ship across the U.S. and select international countries. Shipping options and costs are calculated at checkout.
How long does shipping take?
Standard shipping takes 3–7 business days. Expedited options are available at checkout.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Vetorla account.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
Sizing & Fit
How do I know what size to order?
Each product page includes a detailed size guide and fit notes. We also include model sizing for reference.
Do your clothes run true to size?
Most of our pieces run true to size, but we recommend checking individual product descriptions for specific fit guidance.
What if I’m between sizes?
If you're between sizes, we suggest sizing up for a more relaxed fit or down for a snug fit — and always feel free to contact us for help!
Can I return or exchange if it doesn’t fit?
Yes! We want you to love the way it fits. You can return or exchange eligible items within 14 days of delivery.
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