Refund and Return Policy

For non-personalized products, if you are not completely satisfied with our non-personalized products, we are more than willing to offer a free return within 7 days after purchase. The return policy is only applicable to orders placed on the Vetorla official website.

Return guarantee:

• If you are not satisfied with the goods you received, regardless of the reason, we will offer you a one-time unconditional exchange or return service.
• Overseas customers can return or exchange undamaged goods within 14 days after receiving them, while customers in the Chinese mainland can do so within 7 days. We will refund the corresponding amount.
• The shipping cost for return or exchange is borne by the customer.

Exchange:

• The goods must be available for sale in Vetorla, and their price should be lower than or equal to the price of goods that meet the return and exchange conditions.
• The goods must not be worn, used or modified, and their condition should be the same as when they were sold.
• The goods must not have any damage.
• If the price of the selected goods is higher than the price of goods that meet the return and exchange conditions, the customer will need to pay the difference.
• The shipping cost for return and exchange will be borne by the customer.

The company reserves the final decision-making power on whether the goods are in their “original sales condition”.

Return and Exchange:
To expedite the return of the relevant funds to you, please contact our customer service representative. For gift boxes and any accompanying items (if any), please send them back directly to us. After receiving the returned goods, we will process the refund within 14 working days. In order to
Maintain the discounted price of the goods. We have not included the additional shipping cost in the selling price. Therefore, we apologize that the shipping fee cannot be refunded.

Refund:
After receiving the returned goods and checking their integrity, we will refund the money to the customer within 14 working days.

• If the order includes gifts, they must be returned together. Otherwise, we will not offer a refund.
• The shipping cost for returns will be borne by the customer.