Conditions and agreements

 

Thank you for visiting the Vetorla.com website (referred to as “Vetorla.com” or “us”). You can access or use the website or related services (collectively referred to as “services”) in accordance with the following service terms and any other regulations mentioned on the website (collectively referred to as “service terms”). By using the services, such as placing orders on the website, you agree to all the service terms.
This agreement does not recognize any relationship (partnership, collaboration, employment or any other form) between you and Vetorla. This agreement does not grant you the right to act as a representative of Vetorla. Vetorla reserves the right to change this website, policies and agreements, privacy policy, and this service terms at any time. You should regularly visit this website to check for updates or changes to the aforementioned policies and agreements, privacy policy, and this service terms.
If you have any questions regarding this website or the terms of service, please contact us.

• Registration

You need to register an account in order to use some of the services provided by this website. Registering an account means that you agree to provide personal information that is true, correct, up-to-date and complete in all aspects. For further information on how we use your personal data, please refer to our privacy policy. Parents or guardians must be informed by those under the age of 18 before registering to use this website and its services. Vetorla reserves the right to only accept orders from individuals over the age of 18.
By using this website, you indicate your consent to be responsible for all activities carried out under your account. You are obligated to ensure the security of your account and password. If you feel or suspect that someone has stolen or is using your account without authorization, please contact us immediately.

• Prohibited matters and violation situations

If your account engages in activities such as (but not limited to) the following, we may take relevant actions against your account:

• Using any technology to attempt to hide the use of multiple accounts, or in any way to disrupt any of our services
• Initiate any information containing illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, blasphemous, hateful, or any content that may cause racial or ethnic resentment.
• Promoting or sending any spam messages
• Impersonating others or providing any false information

Vetorla has the right to terminate any account at its own discretion. In such cases, we will send you an email to inform you of the account termination matters.

• Intellectual Property Rights

All the software and contents of Vetorla (defined as, or including any text, audio or music, videos, images, photos and pictures) are intellectual property works of Vetorla and are protected by intellectual property, copyright laws and provisions of international conventions. This website is only for personal and non-commercial use. Only with explicit authorization from Vetorla and/or its third-party licensor can the contents be used for any non-personal and/or non-commercial purposes. Before obtaining Vetorla’s consent or authorization, it is not allowed to publish, copy, distribute, sell or license any content of this website. Any unauthorized actions may lead to civil liabilities or criminal penalties.

Vetorla reserves the right to cancel or modify any services without prior notice. We are not responsible for any inability to use this website for any reason at any time or during any period.

• Third-party link

This website may contain other websites or resources that are not managed or prepared by Vetorla. We cannot control these websites and resources, and therefore we are not responsible for any losses, damages or claims resulting from or related to the use of these websites and resources. Vetorla is not responsible for any content outside this website and its accuracy, including but not limited to the advertisers of this website. Users using websites or resources outside this website do so at their own risk and are bound by the respective terms and conditions of use and services of those websites.

• Purchase eligibility

To shop at Vetorla, the following conditions must be met:

• At least 18 years old or above
• Hold a valid credit card or transfer card issued by a licensed bank that accepts Vetorla as a payment method, or hold a valid PayPal account
• Ensure that the personal and payment information you provide is valid and correct (including email address, real name, phone number, account details and other information required by this website)

By placing an order on this website, you authorize Vetorla to charge the total amount of the order to your credit/debit card or PayPal account. You also explicitly authorize us to use the personal information you provide for appropriate fraud prevention checks, such as credit checks, and in necessary cases, to transmit or obtain information about you to third parties or from third parties. Third parties include, but are not limited to, credit reference agencies or fraud prevention agencies, and these agencies may retain such information. For more information on how our company uses personal information, please refer to our privacy policy.

All ordered goods are subject to the availability of the warehouse and the confirmed purchase prices. The items in the shopping basket are not reserved and may be purchased by other customers.

• Product Description

Vetorla will do its best to ensure that the content and product descriptions on this website are accurate and complete. However, we do not guarantee that the content and product descriptions are accurate, complete, up-to-date and error-free. If you feel that the products provided by Vetorla do not match the descriptions, please refer to our return policy.

• Price

The prices indicated on this website are in US dollars. Unless there is a clear error, your order will be accepted as an indication that you agree to pay the prices shown on this website. We do our best to ensure that all the prices displayed on this website are accurate, but we cannot guarantee that all the prices are error-free, and we reserve the right to correct any errors. If we find that the price of any product you have ordered is incorrect, we will notify you as soon as possible. At that time, you can choose to reconfirm or cancel the order. If we are unable to contact you, we will handle the order as a cancelled order.
If your credit card / transfer card is not in a US dollar account, the final charge will be calculated by your issuing bank in your account currency based on the applicable exchange rate on the day of the transaction processing.

• Payment

We accept payments from customers via Visa, MasterCard and Paypal.
If you use the above credit card / transfer card and online payment method, it indicates that you confirm that you are the holder of this credit card / transfer card or the PayPal account, or have obtained authorization from the holder to use it. If the issuing institution of your credit card / transfer card refuses to authorize the payment to Vetorla, we will not be responsible for any delays or cessation of delivery.
Our transaction process complies with the strict international security standards set by the Payment Card Industry, ensuring you have a safe and secure shopping experience. If you have registered an account on this website and decided to store your credit card information with our company, your information will be fully encrypted and only used to process the transactions you wish to make. It will be securely stored in our system. Under the condition that we have not made any mistakes, if any third party obtains the information you provided when using our services without authorization, we will not be responsible for any losses you may suffer.

• Taxes and tariffs

All prices do not include all taxes and tariffs applicable in countries outside China. As the consignee, you may be responsible for all import duties, customs taxes and local sales taxes levied by the country where you are shipping to. The cost of import duties or taxes will be invoiced directly to you, and payment is required before you can place an order with the customs upon arrival. We cannot provide an estimate of this possible amount.

• Accept the order

When you enter your personal information, payment details and submit the order, we will send you an email to confirm that the order has been received. This email merely confirms the receipt of the order and does not indicate acceptance of the order. When we send you an email confirming that the goods have been dispatched, it means that your order has been accepted and your contract with Vetorla has been completed. Only the goods listed in the confirmation email sent when the goods are dispatched are included in the contract. Therefore, all sales contracts are entered into in English in the Hong Kong Special Administrative Region.
Vetorla reserves the right to decide on its own at any time not to accept an order for any reason. The reasons may include, but are not limited to, any of the following:

• The goods you ordered are out of stock, or they have been withdrawn because they do not meet our quality standards or because one or all of the ordered items are subject to delivery restrictions.
• We discovered that there was an error in the price or the product description.
• We were unable to obtain the payment authorization.
• You do not meet the purchase eligibility requirements stipulated in the service terms.

If there is any issue with your order, our customer service team will contact you as soon as possible.

• Delivery and pickup

When you place an order online, you will receive a notification of the expected delivery time. The Vetorla team will do their best to complete the delivery within the estimated time, but they cannot guarantee that the goods will be delivered to you exactly on time.
Vetorla insures each order during the shipping process until the goods are delivered to you or picked up. When picking up the goods, you need to sign the product collection confirmation. After signing, you assume responsibility for the goods. If the recipient or the person picking up is not the original purchaser, or if the delivery is a gift, it indicates that you accept the signature confirmation of the above individuals as proof of delivery and that Vetorla has completed your order, while accepting the transfer of related responsibilities. Vetorla reserves the right to update the delivery policy at its own discretion without prior notice.

• Size issue

As all the product dimensions are measured by hand, there may be a maximum error of 5MM for the actual products. We apologize for any inconvenience caused.

• Color difference issue

The lighting conditions during photography or the display on different devices may affect the color of the product images. In case there is any difference between the color of the product image and the actual color of the product, the actual color of the product shall prevail.

• Your rights

This service agreement does not intend to affect your rights as protected by the laws of the Hong Kong Special Administrative Region.

• Responsibility

The opinions expressed by the designers, companies or third parties and their affiliated individuals on this website regarding the sale of products are purely their personal views. Vetorla assumes no responsibility for such opinions, and these views do not necessarily reflect the views of our company.
Vetorla does not guarantee that the use of this website and its services is error-free, nor does it guarantee that this website or the servers supporting it are free from viruses or other harmful components. We recommend that all users of this website ensure that they have installed the latest software, including anti-virus software.
Certain events may occur beyond the reasonable control of the company, such as adverse weather conditions. In such cases, Vetorla will do its best to maintain service, but will not be held responsible for any failure to meet the terms of this service.

• Compensation and Exemption

You agree that we shall not be held responsible for and that upon our request, we shall fully compensate all the liabilities, claims, expenses, damages and losses (including legal fees) resulting from any of your breaches of the service terms. This includes all other parties who use your account to access the website in any way, whether due to your actions or inaction.
If you violate the terms of service and we do not take any action against your behavior, it does not mean that our company has given up exercising its rights and taking measures in other cases where the terms of service are violated.

• Complaint

We have a complaint handling procedure in place, which enables immediate resolution of any disputes that may arise. If you have any complaints or opinions regarding the order, please contact our customer service team.

• Applicable Law and Jurisdiction

All our terms and conditions are subject to the laws of the Hong Kong Special Administrative Region. The courts of the Hong Kong Special Administrative Region will have exclusive jurisdiction over any disputes or claims related to these terms.

• Contact Information

For any questions regarding the terms of service, please send them to us at contact@Vetorla.com.